前言
最近，有用户反映，Plus账号没有续费成功，一开始还以为是我忘记给卡里充值了，后来查出，有扣费记录，而且是扣了两次费用，这就奇怪了。目前只能通过邮件联系openai官方了解原因了。
经过
一老用户找我，说他的ChatGPT Plus为什么没帮他续费Plus，经过查询，明明有扣费的，为什么还是提示续订Plus呢？
然后，我找了平台的客服，客服说要找消费平台，没办法，只能邮件联系Openai了
联系
要解决 ChatGPT Plus 订阅的问题，应该联系 OpenAI 的支持团队。可以通过访问 OpenAI 帮助中心并使用屏幕右下角的聊天小部件来完成此操作。出现提示时选择“计费”选项。如果您无法访问您的帐户或者更愿意向他们发送电子邮件，可以联系 support@openai.com。
标题:
Issue with ChatGPT Plus Subscription
正方内容如下：
Dear OpenAI Support Team,
I hope this message finds you well.
I am writing to seek assistance regarding an issue with my ChatGPT Plus subscription. Although my credit card has been charged for the subscription fee, my account does not reflect the active subscription status.
Here are the details for your reference:
- Name: [zjq]
- Email associated with the account: [XX@gmail.com]
- Date of charge: [2024-06-18 22:03:04]
- Transaction amount: [20$]
I have verified the payment on my credit card statement, and it confirms that the charge has been processed successfully. However, when I log into my account, it still shows that my subscription is not active.
I kindly request your assistance in resolving this issue as soon as possible. Please let me know if you need any additional information from my side to facilitate the resolution of this matter.
Thank you for your prompt attention to this issue. I look forward to your response.
Best regards,
[your name] [XX@gmail.com]
可以修改name名为你自己名，Email填写你GPT注册的邮箱地址，date是付款日期，这个可以在扣费记录里查到，第四个是金额
回复
Hi,
Thank you for providing the additional details regarding the two charge attempts.
We apologize for the inconvenience you're experiencing. It appears that the initial charge attempt was pending, which might have caused the subsequent attempt to be declined due to insufficient funds. This can sometimes happen if the pending charge temporarily holds the funds, making them unavailable for the second attempt.
To resolve this issue, please try the following steps:
- Check with Your Bank: Contact your bank to confirm the status of the pending charge and ensure that it is released. This will make the funds available again for a new transaction.
- Retry the Transaction: Once the pending charge is resolved, you can attempt to subscribe to ChatGPT Plus again. Make sure to have sufficient funds in your account to cover the subscription fee.
If the issue persists after following these steps, please let us know, and we will investigate further to assist you in resolving this matter.
Thank you for your patience and understanding.
Best regards,
Mhica
OpenAI Support
总结
现在还不知道原因，意思是联系我的银行，看样子是不能直接补上了，那只能先给客户重新订阅，再自己背负不能自动退款的风险吧，理应我付款后，原来的付款会修作废并退回给我的。希望如此吧。
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